FAQ

Company Information
About Mắtmode
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Mắtmode. is the first prescription and cosmetic contact lens retailer in Vietnam to offer free delivery straight to your home or office with every order! We offer highly competitive prices on all major contact lens brands and excellent customer service to make refilling your contact lenses quick and convenient.
Satisfaction Guarantee
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  • You will receive the exact type and brand specified in your order.
  • All contact lenses will be shipped sealed in the manufacturers' sterile packaging.
  • All unopened boxes of contact lenses are fully exchangeable – no questions asked.
  • All contact lenses will be free of manufacturer defects. Any lenses or boxes found to be flawed may be exchanged.
Contact Information
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Mắt mode has built its reputation upon outstanding customer service and prompt order delivery. Please contact us with any problems that you run into, either with our site or your order, and we will do our best to offer you all possible assistance as quickly as possible.
Customer Service Hours
  • Monday thru Friday – 8:30AM to 5:30PM UTC/GMT +7 hours
Customer Service Contact Information
  • Telephone: +84 4 3632 1120
  • Fax: ◯◯◯◯◯◯
  • Email: contact@hyuuga.com.vn
  • Mailing Address: ◯◯◯◯◯◯
What brands of contact lenses does Mắtmode sell?
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Mắt mode carries all brand lines from the 4 major contact lens manufacturers. We feel that these brands offer the highest in quality and reliability.
1.Aquilus
Does Mắt mode have a physical retail location?
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Mắt mode is an ecommerce and call center based business, and 99% of our sales are conducted through these channels.
How do I order lenses from Mắt mode?
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You can order online through .
Is proof of a doctor’s prescription necessary?
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No. However, we strongly advise seeing an eye care professional prior to placing your order.
Do I need a prescription for colored contact lenses?
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Not necessarily! Many people are starting to enjoy colored contacts for cosmetic purposes even though they don’t actually need a prescription. We offer both prescription and plano colored contact lenses.
How do I cancel an order?
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Mắt mode seeks to maintain high standards of customer satisfaction, if at any time before your order has been sent out for delivery you become uncomfortable with your order you may cancel the order or any portion of the order.
Once your order has been sent out for delivery, we regret that we can no longer cancel your order. If there is a problem with an order that has already been sent out for delivery, please contact our Call Center immediately.
To cancel an order, or any portion of an order, you need to contact our Call Center and a Customer Service Representative will assist you in making whatever changes you need.
Delivery
How will my contacts be delivered?
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How long will it take for my order to be delivered?
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  • Orders are usually processed and delivered within 24 – 36 hours.
  • For orders placed outside the Hanoi and Ho Chi Minh City area, we will EMS your items immediately upon confirmation of your order.
Can the person ordering the contacts be different than the person receiving them?
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When ordering contacts through our Call Center please remark ahead of time if your order is to be sent and paid for by someone other than you.
The lenses I received don’t match what I ordered. What should I do?
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If the items you receive don’t match what you ordered, please contact our Call Center immediately. We will try to correct the mistake within the same day, but in certain cases where another delivery isn’t possible, you can expect to receive a corrected order the following morning.
What payment methods do you accept?
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Can Mắt mode give me a tax invoice receipt in addition to my purchase receipt?
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Tax invoice receipts can be given upon request. Contact the Mắt mode for more information